If you are seeing an error message when trying to withdraw your rewards, it normally means that we do not have a phone number on file to process the withdrawal request. Due to the final nature of bitcoin transactions, we currently use 2FA via SMS to ensure that only the account owner is requesting to withdraw their hard-earned sats.
To resolve this issue, please contact us at [email protected]. Be sure to include the phone number you wish to use, so we can quickly update your account. Keep in mind that we may need to verify your identity before making any changes.