FAQ

• How does Fold work?

  Fold allows you to spend bitcoin in the real world by transferring BTC from your wallet into a digital gift card on your phone. Once you’ve sent your BTC, you can find your brand-specific gift card barcode in the “My Cards” view in your Fold account. 

  When you’re ready to use it, select the card you’d like to use on your phone and scan the barcode in store at the register to complete the payment.  If the retailer isn’t able to scan the barcode on your phone, they can enter the numeric code accessible in the card details menu.

• What brands does Fold offer?

  Fold currently offers Dunkin’ Donuts, Starbucks, Target, Uber and Whole Foods.

  More brands will be added soon, so follow us on Twitter (@Fold_app) to learn more!

• Can I use my gift card for online purchases?

  At this time, Fold gift cards are for in-store purchases only.

• Where does Fold work?

  Depending on brand, Fold gift cards currently work in the following participating countries:

   

  Dunkin' Donuts: US locations only

  Starbucks: Australia, Canada Ireland, Mexico, UK, and US locations

  Target: Australia and US locations (some purchase restrictions apply - please see Target's gift card rules)

  Uber: US locations only

   

  We'll be available in the EU soon!

• Do I need bitcoin to use Fold?

  Fold only accepts bitcoin (BTC) today. However, supporting more cryptocurrencies is on our roadmap - stay tuned!

• How long does it take to receive my gift card?

  Your gift card will be added under "My Cards" in your Fold account as soon as your payment is confirmed on the blockchain. For BTC orders, this usually only takes a few minutes. When your order is complete, you will receive a notification in the app that your card is ready to use.

  It's unusual, but if you don't see your card show up for more than 20 minutes, please submit a support ticket, which quickly routes to our Customer Success team as high priority.