What is the Authorized User (AU) Feature?
Fold account holders can add up to three family members, partners, or spouses to their account. Each authorized user receives their own Fold Card (pre-paid debit card) linked to the primary account, facilitating purchases and bitcoin rewards accumulation for the household.
Who can be added as an Authorized User?
You can add a spouse, partner, or family member who is at least 18 years old. Each Fold account can have up to three authorized users.
How do I add an Authorized User?
To add an authorized user, navigate to your Settings and select "Authorized Users." Fill out the required information for the new user. Once their card is received and activated, they can start making purchases.
Note: only the primary account holder can activate the authorized user’s card from within the primary account holder’s Fold App. Cards can also be activated by calling [phone number here].
Can Authorized Users view or manage account settings?
No, currently, only the primary account holder can view and manage account settings in the Fold app. Authorized users do not have app login access.
Can Authorized Users deposit their paycheck or make an inbound transfer?
Yes, authorized users can deposit their paycheck and make transfers from their external bank account using the routing and account number of the primary cardholder. Authorized users are not able to use the instant deposit in Fold App.
How can I remove an Authorized User?
You can remove an authorized user by going to account settings, selecting “Authorized Users,” and then choosing the user you wish to remove. Follow the prompts to complete the removal.
What should I do if I need to freeze an Authorized User’s card?
To freeze an authorized user’s card, navigate to account settings, select “Authorized Users,” choose the user, and click “Freeze Card.” This will prevent any new transactions but pending transactions will still be processed.
Are there any fees for the Authorized User feature?
The feature is currently free, though there might be plans to introduce fees in the future.
Can Authorized Users have a different mailing address?
Yes, authorized users can have a different mailing address. However, changing the mailing address does not automatically trigger the shipment of a new card. Please have the primary cardholder reach out to Support to request a new card for an authorized user.
What if the Authorized User cannot activate their card via phone?
Users should ensure they are providing the correct card number and the authorized user’s date of birth when prompted (even though the system currently prompts for the primary cardholder’s birthday). Improvements to the system are underway.
What could cause an Authorized User account to be closed or rejected?
- Reasons for closure or rejection include:
- Invalid or duplicate email.
- High-risk assessment during KYC review.
What communications can I expect after setting up an Authorized User?
- Failed Creation: Authorized user creation was unsuccessful.
- Successful Creation: Notification of card shipment, with activation instructions.
- Freezing/Unfreezing: Notification when an authorized user’s card is frozen or unfrozen.
- Account Closure: Alert if the account is closed by the primary account holder.
For further assistance or inquiries, please contact our Support team.
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