Sutton Bank, Member FDIC, is our partner bank that issues your Fold Card and holds the funds in your Fold Card account.
If you connect your Fold Card to another app or wallet service, your account will display as Sutton Bank instead of as Fold. As the host of your funds, Sutton Bank is the official bank of record, which is why other services will display the account name as such.
That said, Fold is the service provider, and you should contact us directly with any support needs. We're always here for you.