My direct deposit hasn't been deposited. Where is it?

There are a couple of reasons as to why you may not be able to see your deposit in your app immediately:

  • We process payments on their effective (settlement) date. For example, if your payday is Friday, you will see your deposit on Friday and not early as you may with some other services.
  • Verify that funds were sent via ACH as this account does not accept wires of any kind.
  • Verify with your employers that you have the correct routing number. The correct routing number is 041215663
  • Verify that you have given your employer your correct account number. If there is any difference in the account number that you gave your employer, please have your employer request the funds be pulled back and reissue to the correct account number.
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