Address
To update your address, follow these steps:
Open the Fold app
Tap the Menu hamburger in the top left corner
Tap where you see your name and Account and membership at the top of the screen
Tap where you see your current address
You can update your address information on the next screen accordingly
Confirm by tapping the Edit address button
Please note: your new address can't be a P.O. BOX, as those aren't permitted. But, if you ever need a replacement card mailed to a P.O. Box, we can do so upon request, just email [email protected].
Phone number
To update your phone number, please email [email protected]. We will need to verify your identity before updating this piece of information, in the interest of protecting the funds in your account.
*Please note that Fold and our partners do not accept VoIP phone numbers
Email address/username
To update your email address, which is also your Fold username, please email [email protected]. We will need to verify your identity before updating this piece of information, in the interest of protecting the funds in your account.
Legal name
To update your legal name on your Fold account, please email [email protected]. Documentation of your legal name, if it has been changed, will be required before we can update this piece of information.