The fastest way to dispute an unrecognized or unauthorized transaction on your Fold prepaid debit card is to select the chat icon in the bottom right corner of this article and let the agent know you wish to dispute a charge. They will collect all the necessary information, and a member of our dispute team will follow up with further instructions.
If you recognize the transaction but are not satisfied with the item or services received, we highly recommend contacting the merchant first, as they can often resolve the issue immediately. However, if you are unable to reach an agreement with the merchant, you may still file a dispute directly with us. Simply select the chat window and let the agent know you wish to dispute a charge.
You can also submit your claim by calling our toll-free phone number 1-866-FOLDAPP (365-3277). Select the option for support, and you will be prompted to leave a voicemail. A member of our team will follow up with further instructions.