If you are having trouble logging in to your Fold account, we recommend resetting your password.
To reset your password while logged out of the Fold app, please follow these steps:
- Open the Fold app
- Tap the Log In button
- Tap Forgot password to initiate a password reset
- Enter the email address associated with your Fold account
- Then, follow the additional instructions you received by email
If you are already logged in, please follow these steps:
- Tap the menu hamburger in the top left corner
- Scroll down to the Security heading
- Tap Password
- Then, follow the instructions to set a new password
If these instructions do not match the options visible in your current version of the Fold app, please follow our standard troubleshooting steps to ensure you are getting the most up-to-date experience in the app!
If you don't remember the username/email address associated with your account, don't have access to the email address to complete the reset password process, or otherwise need further assistance, please email us at support@foldapp.com.
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