If you are having trouble logging in to your Fold account, we recommend resetting your password.
To reset your password while logged out of the Fold app, please follow these steps:
- Open the Fold app
- Tap the Log In button
- Tap Forgot password to initiate a password reset
- Enter the email address associated with your Fold account
- Then, follow the additional instructions you received by email
If you are already logged in, please follow these steps:
- Tap the menu hamburger in the top left corner
- Scroll down to the Security heading
- Tap Password
- Then, follow the instructions to set a new password
If you don't remember the username/email address associated with your account, don't have access to the email address to complete the reset password process, or otherwise need further assistance, please email us at support@foldapp.com.
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