Some Fold users may not be able to utilize the in-app ACH options supported by our banking partner, Astra. But this doesn't mean you will be prevented from accessing your funds!
Here are the ways that you can withdraw funds from your Fold Prepaid Debit Card without an Astra account:
1) Spend the funds using the Fold Prepaid Debit Card.
2) Use the Fold Prepaid Debit Card routing/account info to pay bills.
- Go to biller's online payment portal.
- Select "pay by bank", "pay by e-check", or similar option.
- Enter the account and routing number found in your Fold app. (See How do I find my routing number and account number?)
3) Follow the same steps for depositing manually from an external bank, but initiate the transfer FROM your online banking portal requesting to pull funds from your Fold Card TO your external bank account.
- Log into your bank's online banking portal.
- Go to external transfer.
- Add external account. If required, specify the Fold Card account as a checking account.
- Add the account and routing number found in your Fold app.
- If an address for Sutton Bank is required, enter: 1 South Main St Attica, OH.
- Within 1-5 business days you'll get micro-deposits into your Fold account.
- Log back into your bank external transfer section.
- Verify the micro-deposit amounts.
To withdraw money, select Sutton in the "From" field and your bank account in the "To" field.
4) Initiate a withdrawal at an ATM (please note the limits on the Fold Card). Withdrawals may also incur an ATM fee.
5) Some financial services desks, like those at Walmart or Kroger, may allow you to purchase a money order using your Fold card. You can then deposit those funds into your external bank account.
If you have any questions, or need further assistance, please email us at support@foldapp.com.
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